Question 1

What's included when you hire Suzie?

Accepted Answer

Each package has its own set of inclusions, you can find each package listed on the HOME page. Alcohol is NOT included in any of our packages.

Question 2

Are there drinks inclued in the price?

Accepted Answer

No. We are BYO so you supply the drinks, we serve.

Question 3

How much alcohol should I buy?

Accepted Answer

Once you have booked us we can start planning your drinks list. We will give you a list based on your number of guests and length of service.

Question 4

I have a drinks package through my venue, can we hire the caravan for our venue to use?

Accepted Answer

Absolutely! Our dry hire option is means we drop the caravan off and your venue look after the service. We do not allow our Dry Hire option to be booked without confirmation of RSA staff being used.

Question 5

Do you need access to power or water?

Accepted Answer

Power, yes! One x 10amp outlet.
 
Water, yes! We bring limited drinking water with us, however need water available on site for cleaning.

Question 6

Do you have fridges to cool the drinks?

Accepted Answer

We have a wine fridge to store wine for service and ice buckets for beer but you need to make sure your drinks are chiilled before we arrive. We only store what we need for an hours worth of service in the van at any time. 
 
We highly recommend hiring a cool room to store and chill your drinks prior to our arrival.

Question 7

Do you charge extra for cocktail service?

Accepted Answer

No, our costs involve all types of drink service.

Question 8

How far in advance do we need to book you?

Accepted Answer

We are currently booking weddings for as far as 24 months in advance. If you're considering booking us for your day we suggest getting in touch ASAP. Popular dates don't last long!

Question 9

We have you booked for our wedding, when do we need to let you know what we want to do?

Accepted Answer

We can start planning at any time, but we don't collect final details until 30 days before the wedding. You will change your mind ten times over so it's best not to make key service decisions too early in the planning process.

Question 10

What time will you arrive on the day?

Accepted Answer

We don't plan our drop off schedule until the week of the wedding. If you need to confirm our arrival times with your venue, say 11am the day of. If our arrival time will differ from this we will let you know!

Question 11

When should I start buying the alcohol?

Accepted Answer

Whenever you damn well feel like it! If you notice Dan Murphys have a sale on whatever beer or wine you've decided to offer, buy some.... Woolies having a sale on soft drink? Buy some! Keep it stored somewhere cool until the wedding.

Question 12

Do you travel outside of Newcastle?

Accepted Answer

Yes! Depending on the time of year and how busy we are, we can travel anywhere. During peak season we like to stay close to home as we usually have multiple weddings a weekend between both of our bars, so we can't venture too far. But it's best to get in touch to find out. We do charge a travel fee based on the distance from home.

Question 13

We can't decide between bottled beer or kegs

Accepted Answer

The decision to choose bottled beer or kegs is totally up to you. Here are some pro's and con's of each:
 
KEGS
PRO's - Beer on tap has a different taste than bottles.
CON's - Once a keg is tapped it can't be returned, you also can't get any beer out of a keg after the wedding unless you have a keg system at home which means they're going to be a more expensive option to bottles.
 
BOTTLES
PRO's - Bottled beer has a wider range available than kegs, you can return leftovers to save money OR keep cartons to drink later, you can also return & earn empty bottles after the wedding.
CON's - Lots of rubbish to deal with after the wedding if the venue requires you to remove rubbish.

Question 14

Your packages are based on "up to 99 guests". We have 30 guests, does that change the price?

Accepted Answer

The price is for up too 99 guests, we will have two bartenders whether it’s 20 guests or 80 guests. This is to ensure the bar can be restocked and glassware can be collected without the bar being unmanned. It also ensures the safety of our staff, we will never send our staff to an event solo.
 
For events 99 guests and over we add extra staff which is where the price increases.

I HEAR YOU'VE GOT A FEW QUESTIONS!